Temp Agencies in San Antonio seeking Customer Services Representatives. Check out our Job Listings!  http://www.hawkinspersonnel.com/find-a-job/

Call Center Representatives

Responsibilities:

• Respond to customer phone inquiries in a prompt, courteous and concise manner
• Provide callers with unbiased information to assist customers with application and eligibility requirements for CHIP, Medicaid and Social Security Benefits
• Access, read, & interpret customer application and contents
• Accurately perform all data entry functions to reflect customer activities/transactions
• Answer customer questions & assists in problem resolution
• Assist customers in the enrollment process of CHIP, Medicaid, Social Security or other benefits
• Document all customer encounters in clear & concise logs

Requirements:

• Ability to sit at your desk for at least 90% of your work day
• Must be flexible to work MON-FRI between the hours of 8am- 6:30pm
• Must consent to a background check
• Required to type a minimum of 30 WPM or more
• Cannot request time off during first 90 days
• Available for overtime during peak season

Experience:

• 6 months call center experience
• Strong customer service
• Computer skills
• Quick learner

Knowledge and Skills:

• Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
• Organizational skills and verbal and written communication skills are a must.
• High School Diploma/GED
• Excellent interpersonal skills and integrity
• Professional phone etiquette
• Positive attitude
• Ability to solve problems

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